FAQ

FAQ

As a central Oklahoma family dentist, our staff at Shepherd Mall Family Dentistry strives to provide all of our patients with the outstanding dental care they need to enjoy a great looking smile for a lifetime. By making a commitment to customer service and using the latest dental care technology possible, we hope it becomes clear that Shepherd Mall Family Dentistry is one of the best dentists in OKC.

Whether you’re a first time or returning patient, we know you’re bound to have some questions about the services we provide. With that in mind, here are a few answers to some commonly asked questions.

What are your hours?

You can find Dr. Allen and our team happily assisting patients during the following hours:

  • Monday: 8 am to 5 pm
  • Tuesday: 7 am to 3 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 5 pm (We are open every other Friday)
  • Sat & Sun: Closed

Hablas Espanol?

Se habla Espanol. Como un orgulloso miembro de nuestra comunidad, Shepherd Mall Family Dentistry acoge felizmente un ambiente de oficina multicultural. Los pacientes que necesitan asistencia en Espanol pueden recibir atención de nuestro dentista y personal bilingue. Para hablar con alguien en español, llame (405) 778-8282.

What insurances do you accept?

We accept most major dental insurance and are preferred providers of Aetna, Delta Dental, MetLife, BCBS, Cigna, Guardian, Connection Dental, Principal GEHA, HeathChoice, United Concordia, and more.

We do ask that patients pay their deductible on the day they receive treatment. Deductible payments can be made using cash, credit, or debit.

What services do you offer?

As an experienced central Oklahoma family dentist, Dr. Allen provides a comprehensive range of dental care services, including preventative, cosmetic, and restorative treatments. So whether you need a cleaning, desire a whiter smile, or require a root canal, Dr. Allen has you covered.

How often should I visit the dentist?

The health of your teeth and gums matters in way you might not even realize. In recent years, a growing amount of research has found surprises connections between our oral and overall health. Studies have found that individuals suffering from tooth decay, gum disease, and tooth loss have a significantly higher risk for developing a range of chronic health conditions, including heart disease, stroke, diabetes, and cancer.

To protect your oral health, you need to make a commitment to practice quality daily oral hygiene such as brushing and flossing, and to schedule regular exams and cleanings with Dr. Allen. Both Dr. Allen and the American Dental Association recommend patients schedule at least one visit every six months. However, depending on the current state of your oral health, more frequent visits may be required.

What is a cavity?

A cavity is a small hole that develops in the surface of a tooth’s enamel. Cavities are caused by plaque, a sticky biofilm comprised mostly of germs. Plaque uses the sugars we eat to produce acids that slowly erode away at our tooth enamel. Given enough time, unremoved plaque buildup can lead to the development of cavities.

A cavity will continue to grow larger until plaque has eaten all the way through to the delicate root and nerves that lie beneath. When this occurs, permanent damage can occur that could require a root canal to treat. That’s why it’s important that you schedule an appointment to have a cavity filled with Dr. Allen as soon as possible.

What is gum disease?

Gum disease is a chronic infection of the soft tissues that hold our teeth into place. Much like cavities, gum disease is caused by the inflammation that occurs due to the buildup of plaque. Early stage gum disease, referred to as gingivitis, causes gums to become red, swollen, and to bleed easily, especially after brushing and flossing.

When gum disease is allowed to progress, it becomes the far more dangerous periodontitis. At this stage, the disease begins to attack the underlying bone and tissue structures that hold our teeth into position. When left untreated, periodontitis can result in teeth that move, shift, and eventually fall out. Periodontitis ranks as the leading cause of permanent tooth loss in adults.

I have a fear of the dentist, can you help?

At Shepherd Mall Family Dental, our staff works hard to create a comfortable and relaxing office environment that is designed to make every visit a stress-free and relaxing one. To help put you at ease, Dr. Allen and our staff will work with you to address any discomfort during every step of the treatment process. From providing detailed explanations of what to expect to moving at a pace you’re comfortable with, feel assured that your comfort is our top priority. If you ever feel uneasy, simply tell us and we will stop your treatment until you’re ready to proceed.

 

 

 

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